TERMS & CONDITIONS
Visiting, using, or ordering the products viewed on the www.onebook.ro/en website implies the acceptance of the terms and conditions of use which will be detailed below.
The site www.onebook.ro/en is owned and managed by ONE TREND BUSINESS S.R.L. with headquarters in Bucharest, District 1, 19 Baiculesti, registered with Trade Register J40 / 11536/2013, CUI 32254198, hereinafter referred to as OneBook.
OneBook assumes the right to make changes to these provisions or any other changes that may affect the site, without any prior notification to users in this regard.
COPYRIGHT
The entire content of the OneBook site, including: text, images, graphics, web graphics, scripts and any other data, is the property of OneBook and, as the case may be, other third parties that have authorized OneBook to use and are protected under Copyright law and laws regarding intellectual and industrial property rights. The use of the content without the written consent of OneBook or the legal owners is prohibited and is punished according to the laws in force.
OneBook will not be held responsible for any errors on the site for any reason, including changes, settings, upgrades, etc. Onebook is not responsible for the content, quality or nature of the sites reached through links from the OneBook site, regardless of the nature of those links. For the respective sites, the liability is entirely the owners of the sites in question.
DATA CONFIDENTIALITY
OneBook is registered in the Register of records of the processing of personal data under no. 23333.
According to the requirements of Law no. 677/2001 for the protection of persons regarding the processing of personal data and the free movement of these data, amended and supplemented and of Law no. 506/2004 regarding the processing of personal data and the protection of privacy in the electronic communications sector OneBook has the obligation to safely manage the personal data provided and only for the specified purposes: issuing the fiscal invoice, informing about the order status and sending it to the customer. The refusal to provide information draws the impossibility of honoring the order.
However, OneBook assumes no liability for loss of information caused by any defects or errors in the software with which the site is designed and hosted, nor does it guarantee that the site, server (s) or mails sent by OneBook do not contain viruses or other harmful components. Also, OneBook is not responsible for any malfunctions that endanger the security of the server on which the site is hosted.
OneBook does not make public or sell databases containing information regarding the personal data of its Customers. The data will not be transferred to other states.
Customer bank card information is not stored in the OneBook site database, which is processed and used strictly by online payment service providers. OneBook is not responsible for any server security issues on which this data is stored.
However, your personal data may be transmitted to the law enforcement authorities to verify commercial transactions or to other law enforcement authorities to carry out any justified checks under the law, if this is required in accordance with the laws in force.
According to Law no. 677/2001, clients have the right to information, the right to access data, to intervene on data, the right to object, the right not to be subject to an individual decision and the right to address justice.
For the accuracy of the information, the client is requested to communicate any changes made since the date of his registration in the database. The deletion of a client’s personal data from the database is based on his written request sent electronically. The final deletion of the personal data from the database will be confirmed to the client.
You can find more information about this in the Privacy Policy regarding the use of personal data.
ORDER PROCEDURE
Customers can order products from OneBook either online, through the Shopping Cart, or by email. The order is considered valid only after OneBook confirms to the Customer by e-mail / telephone the possibility of honoring it.
The customer can cancel the order by e-mail preferably on the same day that it was placed until 16 o’clock, within the time interval specified in the contact page of the site. The order can no longer be canceled after it has been received by email confirming the delivery of the package.
The fiscal invoice for an order will be printed and sent in the package with the ordered products.
Orders placed on the same day to the same destination by the same person, automatically accumulate in a single order for which a single invoice is issued.
Some orders require the client’s agreement for the conditions of delivery, payment, etc. Holders of these orders will be contacted by OneBook by phone or email. If within 10 days the customer has not sent a response, OneBook assumes the right to cancel the order.
PAYMENT METHODS
Payment of the ordered product can be made online through PayPal or with card through PlatiOnline payment service in conditions of maximum security, without charging any additional commission. The cards accepted for payment are those issued under the VISA/VISA Electron and MASTERCARD/Maestro.
For bank card payments, the transaction will appear on the account statement of the paying customer as ONE TREND BUSINESS SRL
In some cases (high value orders or products that are delivered to the special order) OneBook reserves the right to request an advance payment of up to 50% of the value of the ordered products, payment that will not be returned in case of cancellation. order.
If the payment is not made by the customer, the order will be considered canceled and will not be honored.
METHODS OF DELIVERY
- a) fast courier delivery
- b) electronic delivery for books in digital format
The standard schedule of the courier for the delivery of the products is Monday to Friday.
The displayed cost is calculated according to the weight and the country in which it is delivered.
For mre details check the dedicated section on the site.
RETURN OF PRODUCTS
Return orders are not accepted for orders abroad.
If you receive a wrong order or do not receive it at all because of us or the courier company, the amount will be refunded on the same card used for trading, in 10 days.
Digital products are considered services by the legislation in force and are only transmitted in electronic format, so there are no physical products to be delivered to the customer. Payment for digital books is made
EXCLUSIVE ONLINE (by card)
Digital products (ebooks) are an exception to the usual return conditions as they are considered services by the legislation in force.
THE CUSTOMER HAS THE OBLIGATION AND RESPONSIBILITY TO CHECK COMPATIBILITY INFORMATION AND INSTRUCTIONS AVAILABLE ON SITE AND ENSURE THAT DIGITAL PRODUCTS THEY INTEND TO PURCHASES ARE COMPATIBLE WITH THE DEVICES THEY INTEND TO USE, BEFORE MAKING THE PURCHASES.
When the customer has received a valid download link, according with the order placed on the site, it will be considered that the service that OneBook was obliged to provide was fulfilled and accepted by the client. The download links offered to customer cannot be withdrawn once they have been sent, and as long as they are functional under the conditions and for the devices specified on the site, OneBook will be considered to have fulfilled all obligations towards the client. In these situations it is not possible to return the value of these services.
Return of products for Romania
According to the provisions of the Government Ordinance no. 130/2000, regarding the protection of consumers when concluding and executing distance contracts, the client has the right to unilaterally terminate the distance contract, within 10 working days, without penalties and without invoking any reason. The term of 10 working days provided for the exercise of this right starts to run from the date of receipt of the package by the consumer. The right to return within 10 working days is addressed only to customers who have purchased products online from the site www.onebook.ro. The customer undertakes to notify OneBook before sending the return, his intention to return the purchased products, by email to info@onebook.ro containing: the date of sending the package, the order number, the amount to be returned and the bank account data. Customer is responsible for ensuring that products are returned within a maximum of 10 business days of receiving the package, otherwise OneBook may refuse the package.
The consumer is responsible for paying the costs of returning the products to OneBook. The products will be returned only in the original packaging together with the invoice and only if they have not been damaged. Books should not have bent corners, damaged backs, spots on the cover or pages. OneBook also reserves the right to subsequently refuse to honor other orders from customers whose actions are deemed to have been performed in bad faith and who may be liable for damages, in accordance with applicable law. Reimbursement of amounts will be made within 30 days from the unilateral denunciation made in writing and sent electronically. Refunds may be deferred until receipt of the returned products or receipt of proof that the products have been shipped.
For orders paid with the card, the amount will be refurnded on the same card used for trading, within 3-30 days from accepting the return.
For any details or ambiguities regarding the return of the products, please contact us by email or telephone.
PRODUCT CLAIMS
Any complaint regarding products delivered to customers will be notified to OneBook within 24 hours of receiving them, by email. OneBook is going to solve it soon.
LIMITATION OF LIABILITY
OneBook makes ongoing efforts to maintain the accuracy of the information on this site.
All of the images and texts on the OneBook are for example. In this sense the products delivered through order may be different from those presented online (cover, packaging, color, appearance, accessories, format, etc.). Also, OneBook will be able to modify the details available online at any time regarding the products and services offered. The images and descriptions of the products may contain errors or they may be different from reality, OneBook is not responsible for such situations, but will try to resolve them as soon as possible after reporting them.
OneBook prices do not include delivery or other costs unless otherwise specifically stated on the site. The costs regarding the delivery and / or other costs of the services are mentioned at the time of completing the order request.
In case OneBook is unable to deliver the order due to customer fault (he is not found at the address mentioned, cannot be contacted, etc.), and cannot be contacted within 7 days, the order will be canceled, but the payment will not be able to be returned, constituting damages from the client. For a new delivery, the customer will have to bear new delivery costs or other technical costs that are required.
Orders registered on OneBook on Fridays, Saturdays or Sundays will be shipped on Monday.
OneBook is not responsible for the content, quality or nature of book descriptions and comments posted by site visitors. Also, OneBook is not responsible for the content of the websites that are accessed through links.
COMMENTS, COMMUNICATIONS AND OTHER DATA / INFORMATION
Users can make comments and any other communications, they can send suggestions, questions or other information, as long as their content is not illegal, racist, provocative, obscene, threatening, defamatory, does not in any way disturb the privacy of others, does not it violates intellectual property rights, does not contain viruses, does not serve promotional campaigns that are not related to OneBook, are not mass emails or any other form of spam. Persons who will use a fake e-mail address or send electronic messages or any other communications on behalf of another natural or legal person or on behalf of any other entity will be sanctioned in accordance with the criminal law in force.
OneBook assumes no responsibility and will not be liable for any damages for any damages arising from such comments or communications. In the case of sending or displaying some materials / documents, it is considered that the user grants the OneBook the non-exclusive, unlimited, free, irrevocable and retransmissible right to use, reproduce, modify, adapt, publish, translate, create derivative works, as well as the right to distribute , to present these contents anywhere in the world, by any means. The user guarantees that he has all rights to the content that he displays or transmits on the site, by any means, so that, by using this content, he will not cause harm to any natural or legal person. OneBook reserves the right to withdraw from the OneBook any comments or communications deemed inadequate and inconsistent with the above conditions, without prior notice to the user.
USERS ONLINE ACCESS
OneBook does not guarantee customers access to the OneBook site at any time, not answering any problems caused by third parties (technical problems, server or Internet connection failure) or problems arising from the upgrade or any other commercial reasons of OneBook.
DISCOUNTS
The prices / discounts policy on the site is totally set by OneBook, and the purchase price is the one displayed at the time of ordering.
Discounts and promotions are not cumulative. For the calculation of the amount, the reduction with the highest value is kept.
Promotions are applied to orders that fully comply with the rules displayed on the site, during the validity period clearly mentioned and, within the limit of the available stock. OneBook does not guarantee the availability on stock of the products for the entire promotional period and may withdraw the promotion without prior notice.
MAJOR FORCE AND APPLICABLE LAW
Both the customer and OneBook will not be liable for non-performance of contractual obligations, if such non-performance is due to a force majeure event.
The terms and conditions of use are subject to the Romanian legislation in force.
Any conflict between OneBook and customers will be resolved amicably. In case this is not possible, the Romanian legal provisions in the field will be applied, and the settlement of conflicts is within the competence of the Romanian courts.
If any of the above clauses will be found invalid, whatever the cause, this will not affect the validity of the other clauses. With the launch of the order, the customer accepts without objection the Terms and conditions of use, their value being the same with a valid contract concluded.
By agreeing to these Terms and Conditions the customer assumes all rights and obligations arising from the purchase of the online store www.onebook.ro/en.